# Sinar Mas Land Career Opportunity: Customer Service Coordinator in BSD City
Building a thriving career in Indonesia’s premier real estate sector requires joining an industry pioneer that continually shapes the nation’s urban landscape. Sinar Mas Land, a titan in the property development industry with roots dating back to 1987, has consistently redefined modern living through iconic master-planned developments like BSD City and innovative commercial hubs. Today, the organization stands as a publicly listed powerhouse on the Indonesia Stock Exchange, offering ambitious professionals a dynamic platform to grow, innovate, and lead. If you possess a passion for exceptional service delivery and operational excellence, an exciting career opportunity awaits you within their flagship township.
## Position Overview: Customer Service Coordinator (BSD City)
Sinar Mas Land is actively seeking a dedicated and results-driven professional to oversee front-line service operations at BSD City. In this pivotal leadership role, you will act as the crucial bridge between residents, commercial tenants, and internal departments, ensuring that every touchpoint reflects the company's commitment to world-class standards.
Key Responsibilities and Daily Operations
To excel in this role, you must be capable of balancing strategic oversight with hands-on problem-solving. Your core duties will include:
* Operational Leadership: Supervise daily customer service functions to guarantee exceptional service delivery and maximize overall satisfaction.
* Cross-Functional Coordination: Receive, dispatch, and manage customer inquiries and complaints, collaborating closely with relevant internal departments to secure prompt and effective resolutions.
* SLA and SOP Tracking: Monitor pending customer transactions that require intervention from other divisions, ensuring all actions strictly adhere to established Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
* Performance Reporting: Analyze service metrics regularly and generate comprehensive reports to uncover operational bottlenecks and drive continuous improvement initiatives.
Candidate Qualifications and Requirements
To ensure a seamless transition into this demanding role, applicants must meet the following educational and professional criteria:
* Educational Background: Hold a minimum of a Bachelor’s Degree in Communication, Management, Business Administration, or a closely related field.
* Professional Experience: Bring at least 2 to 3 years of proven working experience in customer service or client-facing environments, with hospitality backgrounds also welcomed.
* Leadership Track Record: Possess a minimum of 1 year of hands-on experience in a supervisory or leadership capacity.
* Industry Advantage: Prior working background within the property sector—particularly in Customer Relations (CR) or Tenant Relations (TR)—will serve as a significant advantage.
* Language and Training Skills: Demonstrate strong written and verbal proficiency in English, coupled with an aptitude for staff training and development.
* Soft Skills: Exhibit exceptional interpersonal abilities, a natural customer-first mindset, outstanding problem-solving capabilities, and strong team management talents.
* Technical Proficiency: Maintain computer literacy, specifically with Microsoft Office applications.
* Work Location: Demonstrate a genuine willingness to be stationed on-site at BSD City.
## Important Recruitment Notice
Sinar Mas Land maintains a strict policy regarding the integrity of its hiring procedures. Please remain vigilant against fraudulent recruitment activities conducted in the company's name.
* Zero Fees: The official recruitment and selection process is entirely free of charge and does not require any financial contributions from applicants at any stage.
* Direct Selection: Only candidates who strictly match the outlined qualifications will be contacted and progressed through the official evaluation pipeline.
Take the next step in your professional journey and contribute to the ongoing legacy of Indonesia's foremost property developer by submitting your application today.