# Career Opportunity: Customer Service Store Supervisor in Mataram
Are you a proactive leader with a passion for excellence in customer experience? Mitracomm Ekasarana, a prominent subsidiary of the Phintraco Group, is currently seeking a driven and skilled Customer Service Store Supervisor to join our growing team in Mataram.
Established in 1999, Mitracomm Ekasarana has cemented its reputation as a leader in business process solutions. We provide comprehensive services ranging from contact center management and workforce outsourcing to professional training and development. Holding ISO 9001:2008 certification, we pride ourselves on delivering rapid, effective, and high-quality solutions for our clients.
## Role Overview: Customer Service Store Supervisor
As a Store Supervisor, you will act as the backbone of our daily operations. Your primary objective is to maintain seamless store performance while ensuring that our service standards remain unparalleled. You will be responsible for guiding a team of dedicated representatives to achieve both individual and collective success.
Key Responsibilities
* Operational Excellence: Overseeing daily store activities to ensure efficiency and adherence to high service benchmarks.
* Team Leadership: Mentoring, coaching, and motivating Customer Service Representatives to foster a productive work environment.
* Performance Management: Conducting regular performance reviews and providing constructive feedback to improve team metrics.
* Conflict Resolution: Taking ownership of complex customer complaints and providing swift, professional resolutions.
* Reporting and Analysis: Managing performance documentation and analyzing service data to derive actionable insights.
* Strategic Improvement: Identifying and proposing innovative opportunities to enhance the overall customer experience.
## Candidate Qualifications
We are looking for individuals who possess a strong work ethic, exceptional communication skills, and a desire to excel in a fast-paced environment. To be considered for this position, you must meet the following criteria:
1. Education: Minimum Diploma (D3) in any field.
2. Leadership Experience: At least 1 year of proven experience as a Team Leader or Supervisor within the Customer Service or Retail sector.
3. Target-Oriented: A demonstrated ability to work effectively under pressure and meet challenging performance targets.
4. Industry Preference: Candidates with prior experience in retail stores, telecommunications, or gadget sales are highly encouraged to apply.
5. Location: Must be willing to work and be stationed in Mataram.
## How to Apply
If you are a motivated professional looking to advance your career with an industry-leading company, we invite you to apply for this urgent opening.
To submit your application, please forward your updated resume and cover letter to our recruitment team via email at [email protected] or apply through our official online portal. We look forward to reviewing your qualifications and potentially welcoming you to the Mitracomm Ekasarana team.